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SightCall for Salesforce

Release Notes

10/05/2020 Version 1.98.3

New feature

* [Lightning Console][Lightning Standard] Device selection is now possible for a desktop agent within Salesforce (Microphone, Camera, Speakers).
* [Lightning Console][Lightning Standard] Start Salesforce flows from the result of a in-call OCR operation.

Improvement

* [Classic] Add the widget locking capabilities (locked/restrict on specific records).
* [Lightning Console][Lightning Standard][Classic] The Salesforce waiting room can now handle non-ACD desktop usecases.
* [Lightning Console][Lightning Standard] Improve the Omni-Channel reference opening as a subtab.
* [Lightning Console][Lightning Standard][Classic] Allow push notifications to iOS Mobile Agents.
* [Lightning Console][Lightning Standard][Classic] Use the "default" usecase as default when a user has multiple usecases.

Bugfix

* [Lightning Console][Lightning Standard] Prevent the v2 widget from being opened as a popup.
* [Lightning Console][Lightning Standard] Add a "community agent" permission set with less rights, for Community profiles.
* [Lightning Console][Lightning Standard][Classic] Fix the "use webhooks" toggle in the activation details.
* [Lightning Console][Lightning Standard] Fix a bug preventing users with a "+" from using the V2 widget.
* [Lightning Console][Lightning Standard] Fix a bug preventing the usage of the V2 widget with multiple accounts on the same browser.

08/27/2020 Version 1.97

New feature

* [Lightning Console][Classic] Waiting room for scheduled Service Appointments available, generating calls through Omni-Channel
* [Lightning Console][Lightning Standard] New widget allowing a Salesforce Agent to send sync-up requests to a SightCall Mobile agent

Improvement

* [Lightning Console][Lightning Standard][Classic] Improve login handling to be case insensitive

Bugfix

* [Classic] Fix a bug preventing to see the chrome extension download page correctly
* [Lightning Console][Lightning Standard][Classic] Fix a bug preventing the import of more than 10,000 call reports

08/04/2020 Version 1.96

New feature

* [Lightning Console][Lightning Standard] Display visual indicators of guest disconnections and/or reconnections during a call.
* [Lightning Console][Lightning Standard] SightCallUtilityWidget can connect automatically to the SightCall Cloud if needed.
* [Lightning Console][Lightning Standard] SightCallUtilityWidget can check a permission to restrict the usage to a selected group of people, if needed.
* [Lightning Console][Lightning Standard] SightCallUtilityWidget can be disabled on unhandled objects.
* [Lightning Console][Lightning Standard] Show visual indication of the call duration in Lightning.
* [Lightning Console][Lightning Standard] Improve translations, add Portuguese and Italian.

Improvement

* [Lightning Console][Lightning Standard][Classic] Improve the Call Report import mechanism.
* [Lightning Console][Lightning Standard] Ability to translate error messages upon user provisioning.
* [Lightning Console][Classic] Improve the configuration capabilities of OmniChannel incoming SightCall Sessions.
* [Lightning Console][Classic] Improve the detection of "ghost" OmniChannel calls.

Bugfix

* [Lightning Console][Lightning Standard][Classic] Fix a bug preventing the installation in Salesforce Orgs without Live Chat enabled.
* [Lightning Console][Lightning Standard][Classic] Fix a bug preventing the usage of translations.
* [Lightning Console][Lightning Standard] Fix a bug preventing the usage of the "Send SightCall from Chat" lightning component with the SightCallUtilityWidget.
* [Classic] Fix a bug preventing the generation of SightCall sessions via URL and CODE mode.

06/21/2020 Version 1.90

New feature

* [Lightning Console][Lightning Standard][Classic] Ability to interact with any Salesforce object via the SightCall App - Live OCR.
* [Lightning Console][Lightning Standard][Classic] Push a "Call Report" object at the end of the call.
* [Lightning Console][Lightning Standard][Classic] Push information regarding the recording to a salesforce object.
* [Lightning Console][Lightning Standard] New widget, allowing a shared improved experience in Salesforce and in Salesforce Communities
* [Lightning Console][Lightning Standard] Trigger a mobile agent SightCall session from a button within Salesforce.
* [Lightning Console][Lightning Standard] Trigger a notification to a SightCall mobile agent from within Salesforce.
* [Lightning Console][Lightning Standard] Add widget translations.

Improvement

* [Lightning Console][Classic] Omni-Channel requests in Skill Based Routing can now specify the Prefered User Id.
* [Lightning Console] When accepting a SightCall Omni-Channel request, the connector will connect and then accept the request if the connection was not established.

Bugfix

* [Lightning Console][Lightning Standard][Classic] Fix selection of default media in usecase.
* [Lightning Console][Lightning Standard][Classic] Fix a bug preventing from pushing the case report at the end of the call.
* [Classic] Fix a bug preventing the package to work in salesforce sandboxes.
* [Lightning Console][Lightning Standard] Fix a bug in Lightning for IE users with extended support.

10/22/2019 Version 1.75

Improvement

* [Lightning Console][Classic] Better detection of Queue-Based/Skill-Based routing.
* [Lightning Console][Lightning Standard][Classic] Auto-provisioning can now be configured for multiple usecases.

New feature

* [Lightning Console][Lightning Standard][Classic] Allow usecase selection.
* [Lightning Console][Lightning Standard][Classic] On hang-up but keep code, the agent can now wait for the guest to call back or cancel the code.

Bugfix

* [Lightning Console][Lightning Standard][Classic] Fix auto-provisioning on recording and multiparty usecases.
* [Lightning Console][Lightning Standard] Fix a bug preventing a SightCall session started from a Live Chat to save pictures in the correct object.

07/02/2019 Version 1.69

Improvement

* [Lightning Console][Classic] Cancellation of Queue-Based OmniChannel request.
* [Lightning Console][Classic] A "ghost" cancelled Omnichannel request is now closed directly to keep the agent free.
* [Lightning Console][Lightning Standard][Classic] Improved registration process with a SightCall embedded Connected App

New Feature

* [Lightning Console][Lightning Standard][Classic] Add the ability to customize the case report
* [Lightning Console][Lightning Standard] Add the possibility to generate a core dump from the UI
* [Lightning Console][Lightning Standard][Classic] Add the possibility to send a notification to the guest with the honorific informations

05/22/2019 Version 1.61

Improvement

* [Lightning Console][Lightning Standard][Classic] Cancel the omnichannel request when the guest cancels the ACD request
* [Lightning Console][Lightning Standard][Classic] SMS/Email/URL/Code generation depending on the UseCase configuration in the admin portal

New Feature

* [Lightning Console][Lightning Standard] Live Agent support

04/04/2019 Version 1.59

Bugfix

* [Lightning Console][Lightning Standard][Classic] Fix a Work-Order related bug preventing older version of the package to load the current object information.
* [Lightning Console][Lightning Standard][Classic] Show an error on the component startup if the Salesforce domain is not registered into SightCall.

Improvement

* [Lightning Console][Classic] Possibility to configure Queue Based Routing (for OmniChannel calls) during the SightCall package activation/edition
* [Lightning Console][Classic] Add a "How-to configure OmniChannel for SightCall"

New Feature

* [Lightning Console][Lightning Standard] Add a SMS flag picker for lightning
* [Lightning Console][Lightning Standard][Classic] Add the possibility to generate an URL or a Code to start a SightCall Session (as a customisation)
* [Lightning Console][Lightning Standard][Classic] The SightCall component can now display the GPS, OCR Results, Co-Browse, Notes and the Chat into Salesforce. The widget will resize to fit the content.

03/06/2019 Version 1.57

Bugfix

* [Lightning Console][Lightning Standard][Classic] Fix a bug preventing the provisioning when the user has a  sign in the login 

Improvement

* [Lightning Console][Classic] Allow the push of case reports and save pictures in ACD referenced objects
* [Classic] Open a reference object on ACD call start

New Feature

* [Lightning Console][Classic] Support OmniChannel Queue Based Routing
* [Lightning Console][Lightning Standard][Classic] Native Opportunity / Leads / Contact / Account support
* [Lightning Console][Lightning Standard][Classic] Add standard object support as a customisation

02/20/2019 Version 1.56

Bugfix

* [Lightning Console][Classic] Fix a bug during autoprovisioning when both PINCODE and ACD must be provisioned

Improvement

* [Lightning Console][Classic] Add the possibility to save pictures as Files instead of Attachments
* [Lightning Console][Classic] Add the possibility to save the case report as a "Log a Call" object instead of SightCall Session

New Feature

* [Lightning Console][Classic] Add debug mode on microservice launch
* [Lightning Console] Open a reference object on ACD call start
* [Lightning Console][Classic] Add Work Order object support
* [Lightning Standard] Add Standard App compatibility